Services & Support
There's far more at stake than licensing costs when nowadays looking at OSS solutions. It's important to look for not just functionality but also frequent updates, a healthy user community, and the availability of professional support. Customer satisfaction is our absolute priority. Following we give you an overview about our services that are delivered by our support team.
Software as a Service
Our Saas package: No installation, no backups, no updates necessary. Ready to use in less than 24h.
Professional Support
We provide you with a broad range of technical support, training and other services.
]project-open[ is Web based enterprise project management application with a focus on finance and collaboration. It’s main purpose is to coordinate the work of project managers, project members and stake holders across multiple projects. Target organizations are companies or corporate departments that need to track finances, tasks, and resources for a large number of concurrently running projects.
]project-open[ consists of about 200 modules for resource management, time sheet management, HR, CRM, ITSM, collaboration and financials. ]po[ is built on top of OpenACS.org, an open-source Web platform featuring role-base permissions, workflows, dynamically extensible objects and full-text search.
Features
- Project, portfolio and resource management
- Import and export to and from MS-Project, GanttProject and OpenProj
- Financial management with project controlling and project billing (SAP & Navision backends)
- Time & expenses tracking controlled by configurable workflows
- Collaboration with Wiki, forum discussions, file storage and full-text search across all objects
- Predefined reports, dashboards, indicators and data-warehouse (add-on)
- HR management with vacation management, skills & recruiting
- ITSM with helpdesk, ConfDB, SLAs, release management and integration with CVS & Nagios
- CRM with companies, contacts, sales pipeline and mail integration
- Role-based permissions for GUI elements, projects, companies and many transactions
- REST Web-service back-end designed for YUI & Sencha AJAX front-ends
- Dynamic fields and value ranges allow to extend all important business objects
- Configurable workflows allow to control the life-cycle of all important objects
PM - Project ManagementManagement of one-time activities, their resources and their scheduling.
|
ITSM & Services Management
|
| More information |
More information |
BI - Business Intelligence & ReportingProvides visibility of process variables. Includes operational reports, data-warehouse cubes and performance indicators.
|
CKM - Collaboration & Knowledge ManagementServices for archiving/managing/integrating business intelligence into daily company operations
|
| More information |
More information |
CRM - Customer Relations Management
|
FI - FinanceGeneral corporate financial management services
|
| More information |
More information |
HR - Human Resource ManagementAdministration of human resources and their skills both inside and outside the company.
|
PD - Product DevelopmentSupport for conception, development and implementation of new products.
|
| More information |
More information |
SD - Software Development
|
TR - TranslationTranslation workflow and specialized resource management for the translation/localization sector.
|
Modules and Packages Overview
Object Types and Data-Model Overview
See "clickable map" below and find additional information in our Data Model documentation.
Screenshots / Quick Overview